HOME VISITING HUB

Pilgrims Hospice Society is pleased to offer a Home Visiting Hub Program, which provides home visits from primary palliative care physicians. This service bridges the gap for those living with a life-threatening progressive illness who still live at home but do not have access to a primary care provider.

WE COME TO YOU

Working closely with palliative home care and palliative care specialists, our team of physicians and nurses supports clients during their journey with a life-threatening and progressive illness.

When you receive care from the Home Visiting Hub, one of our physicians becomes your primary care provider. The care you receive includes:

  • Regular home visits and daytime nursing support by phone (weekdays)
  • Access to an on-call physician (evenings, weekends and holidays)
  • Symptom monitoring and management (e.g., pain, nausea, shortness of breath)
  • Prescriptions and refills
  • Guidance and support with disease progression and other health concerns
  • Connection to community services (e.g., home care, Cross Cancer Institute)
  • Coordination with other health care professionals
  • Goals of care discussions
  • Support for death in the home or transition to hospice
  • Guidance and support for caregivers

WHO WE CARE FOR

The Home Visiting Hub provides care to individuals in Edmonton and the surrounding areas, including St. Albert, Sherwood Park, Spruce Grove, Devon, Beaumont and Leduc. Patients outside of these areas will be considered on a case-by-case basis.

To be eligible to receive care from our Home Visiting Hub, an individual must:

  • Be at least 18 years of age
  • Have a palliative, life-limiting or terminal diagnosis
  • Need a primary care physician or one who does home visits

Please Note: The patient and their family (if applicable) must agree to have a Home Visiting Hub physician take over their care and to contact their current physician to inform them of the change.

CONNECT WITH US

The Home Visiting Hub can be reached by calling 587-415-3537 or by emailing homevisits@pilgrimshospice.com.

EXISTING PATIENTS

We will return your message within one business day (sooner if the matter is urgent).

Please have the following information ready:

  • Patient name
  • Name of Home Visiting Hub physician
  • Your name, number and relationship to the patient
  • Reason for your call (please be as specific as possible)

Examples of non-urgent calls: Rescheduling an appointment, non-urgent prescription renewal, message for a physician, minor change in health status, expected death in the home.

Examples of urgent calls: Pain crisis that has not improved with breakthrough medications, sudden change in consciousness, uncontrolled symptoms, severe discomfort.

NEW PATIENTS

If you or someone you know is in need of a primary palliative care physician, please complete our referral form. We’ll get back to you within two business days.

MEET THE TEAM

Our Home Visiting Hub physicians and nurses are specialists in palliative care. They understand the unique needs of palliative patients and the challenges faced by their caregivers.

ADMINISTRATION:

Jericho Footz, Program Manager

PHYSICIANS

Dr. Ingrid de Kock, Interim Medical Director

Dr. Samuel Fanous

Dr. Lauren Girard

Dr. Ayanna Rocke

Dr Hyun Ju Sung

NURSES:

Julie Ramos, LPN

Amber Schultz, LPN

 

Without the Home Visiting Hub, I’m not sure my loved one would have lived as long as he did. His anxiety levels decreased by 100% after we started having regular visits. It enabled me to keep him home until almost the end.

Family of Home Visiting Hub Patient